If you have any questions, comments or suggestions, please contact us via:
Email address: [ ]
Telephone: [ ]
Fax: [ ]
Last updated: [ ]
Arper China considers the protection of personal data of third parties, in its possession, as very important and is committed to protect the privacy of said third parties included, but not limited to, its customers, when carrying on its business, and it pays particular attention to the security and confidentiality of its customers' personal data.
Rules for collection and use of personal data
A. Data that may be collected
The following categories of personal data relating to you may be collected:
(a) contact data – information on your name, address, telephone number, mobile telephone number, email address;
(b) interests – information you have provided regarding areas that interest you, for example products you find interesting;
(c) other personal data – information you have provided regarding your date of birth, education, professional situation and household details;
(d) social log-in – information related to your social account as well as other data you have given to the social network used to log in to the website, which may be disclosed according to the privacy preferences that you have set on the relevant social network;
B. How we collect your personal data
Arper China collects and processes your personal data in the following circumstances:
(a) if you register on our website/download our app to use its functionalities; also through the social log-in;
(b) if you contact us to request pre-sales or after-sales assistance;
(c) if you respond to our marketing activities (for example when you complete a reply card or submit your data online on one of our websites);
(d) if you fill out paper forms of registration that are collected in various ways (during fairs, promotions or events);
(e) if another company which is part of the Arper Group (as defined below) or one of our business partners provides data about you in a manner that is either permitted by law or consented to;
Kindly help us to keep your personal data up-to-date by informing us of any changes. Any change in address should be promptly communicated to Arper China in order to avoid problems in the use of our services.
C. For what purposes can your personal data be used
The processing of personal data must be justified by one of the purposes described below.
(a) Establishment and performance of contractual obligations and consequent obligations, including communication regarding services (for example for the performance of after-sales services).
Arper China may process your contact data in order to establish and perform a contractual relationship, provide services requested or respond to reports or complaints.
Arper China may also use your contact details, particularly your email address, to provide you with information concerning the services.
(b) Operational management and strictly-related purposes, for access to the website, particularly secure areas.
Arper China may process the contact details to enable you to complete the registration procedure on the website and allow you to access your personal area in order to: (i) download from your personal area documents relating to the services you are allowed to; (ii) process the other requests made through the website.
To allow you to register on the website, personal login name and password will have to be provided.
(c) Customer satisfaction survey and other surveys.
Arper China may use your contact data to carry out surveys aimed at measuring customer satisfaction in relation to the service provided.
(d) Marketing to meet your needs or to inform you of promotions, also based on your preferences (for example, profiled marketing).
Arper China may processes your contact data for marketing and advertising purposes, to inform you of promotional sales initiatives via automated means of contact (email, SMS and other mass communication tools, etc.) and traditional contact methods (e.g. by telephone), such as for market research and statistical surveys, if you give us your consent and within the limits of the consent declaration.
Arper China may also process your contact data, interests and other personal data, in order to send you advertising communication, based on a specific customer profile designed on your personal preferences and interests, if you give us a specific consent and within the limits of the consent.
Your consent may be revoked at any time by sending an email to [ ].
(e) Communication to any company or entity controlled by, or controlling, or under the common control of, Arper China (hereinafter altogether referred to as “Arper Group”), for marketing purposes too. For the purposes of the definition of Arper Group, “control” shall be intended as ownwership of more than 50% of the equity, or availability of 50% of the voting rights, of the entity said to be controlled.
Arper China may communicate your contact data to other Arper Group companies for activities strictly connected to the processing referred to in points a) b) c) above.
Arper China may communicate your contact data to other Arper Group companies for marketing and advertising purposes, to inform you of promotional sales initiatives via automated means of contact (email, SMS and other mass communication tools, etc.) and traditional contact methods (e.g. by telephone), such as for market research and statistical surveys, if you give us your consent and within the limits of the consent declaration.
Your consent may be revoked at any time by sending an email to [ ].
(f) Compliance with legally-binding requests originated from authorities to abide by the law, regulations or other legally binding provisions.
Arper China collects your personal data to comply with legal obligations.
D. How we appoint others to process, share, transfer, and publicly disclose your personal data
For the purposes of the performance of their activities and to follow up on the abovementioned purposes your personal data may also be accessed by other Arper Group companies.
In addition, we may share your personal data with other external parties in accordance with applicable laws and regulations, or mandatory requirements by governmental authorities.
We will not transfer your personal data to any company, organization or individual save where:
(i) we have received your express consent to the transfer; or
(c) Public disclosure
We will only publicly disclose your personal data under the following circumstances:
(i) after express consent is obtained; or
(ii) disclosure is based on the law: we may publicly disclose your personal data when laws, legal proceedings, lawsuits or mandatory requirements by governmental authorities require so.
E. How we understand your browsing condition
Here are the links to manage your browser preferences:
(a) IE: http://windows.microsoft.com/it-it/windows7/block-enable-or-allow-cookies
(b) Safari: http://support.apple.com/kb/PH19255
(c) Chrome: https://support.google.com/chrome/answer/95647?hl=it-IT&hlrm=fr&hlrm=en
(d) Firefox: http://support.mozilla.org/it-IT/kb/enable-and-disable-cookies-website-preferences
Which cookies we use
This website uses the following types of cookies:
(a) Technical cookies
These cookies allow us to recognize a registered user and allow them access to the services offered in dedicated areas. Technical cookies are managed and controlled by Arper China and are necessary for the proper functioning of the website. These cookies also allow us, in accordance with the request made by the user, to recognize subsequent visits so that users do not have to enter their data on every visit.
(b) First-party and third-party analytics cookies
To disable analytics cookies and prevent Google Analytics from collecting your navigation data, you can download the browser add-on for Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en.
(c) Cookies to integrate products and functions of third-party software
This type of cookies incorporates features developed by third parties within the pages of the website, in order to share the contents of the website or for the use of third-party software services. These cookies are sent from third-party domains that offer their functionality within the pages of the website.
Nonetheless the www.arper.cn website - due to its technology - might not function properly or its pages might be loaded slowly if browsers are not set to accept cookies. Users may clear from their hard disk both the cache-memory and cookies collected at the end of each browsing session.
Please visit the following website in English www.allaboutcookies.org for further information on cookies and on how to prevent them from being installed.
How we keep your personal data safe
Arper China uses a wide range of security measures to improve protection and maintain the security, integrity and accessibility of your personal data.
All your personal data are stored on our secure servers (or on secure paper copies) or on those of our service providers or commercial partners, and may be accessed and used based on our standards and our security policies (or equivalent standards for our service providers or commercial partners).
The security measures we have adopted include:
(a) severe restrictions on access to your personal data, based on necessity and solely for the purposes communicated;
(b) perimeter security systems to prevent unauthorized external access;
(c) permanent monitoring of access to IT systems to identify and stop the misuse of personal data;
(d) tracking of access to your personal data by internal personnel and verification of the related purpose;
(e) using encrypted means via Secure Socket Layer (SSL) technology for transactions on the website that require the entering of personal data
How long we store your information for
We will keep your personal data only for the length of time necessary to achieve the purposes for which they were collected or for any other related and lawful purpose. Therefore, if your personal data is processed for two different purposes, we will keep the data until the lengthier purpose is achieved. However, we will cease to process the personal data collected for the purpose in respect of which the retention period has expired.
We limit access to your personal data to only those individuals who need to use them for the appropriate purposes.
When your personal data are no longer required, or when there is no longer any legal pre-condition for keeping them, they will be irreversibly anonymized (and may also be stored in such a way) or securely destroyed.
The retention periods relating to the different purposes described above are indicated as follows:
(a) Compliance with contractual obligations: data processed to comply with any contractual obligation may be kept for the duration of the contract and in any case no longer than the subsequent 10 years; in order to verify any outstanding issues including accounting documents (e.g. invoices).
(b) Operational management and strictly-related purposes for access to the website: data processed for these purposes may be kept for the duration of the relevant management operation and in any case no longer than the subsequent 10 years.
(c) Customer Satisfaction surveys: data processed for these purposes may be kept for 5 years from the personal data collection date (except where you decline to receive further communication).
(d) For marketing purposes, including profiled marketing: data processed for marketing purposes may be kept for 5 years from the date on which you provided your consent for this purpose (except where you decline to receive further communication); for profiled marketing purposes, data will be kept for 12 months.
(e) In the event of disputes: should it be necessary for us to defend ourselves or take action or bring claims against you or third parties, we may keep the personal data we deem reasonably necessary for such purposes, for the length of time it takes to pursue the claim.
In accordance with relevant Chinese laws, regulations, standards, and the common practice of other countries and regions, we ensure your exercise of the following rights to your personal data:
(a) Access to your personal data
You have the right to send an email to [ ] to access your personal data or to obtain a copy of your personal data that you have provided to us, save for the exception provided by laws and regulations.
We will provide you with additional personal data that may arise from your use of our products or services, as long as it does not require excessive efforts. If you would like to exercise your right of data access, please send an email to [ ].
(b) Correction of data in our possession
When you identify any error in your personal data due to our processing, you are entitled to require us to make a correction. You can submit a correction application by using our web-form or sending an email to [ ].
(c) Delete your personal data
You can request us to delete your personal data in the event the legal precondition for processing the data no longer exists and, in particular, where:
(i) our processing of personal data violates any law or regulation;
(ii) we collect or use your personal data without your consent;
(iii) our processing of personal data breaches our agreement with you;
(iv) you no longer use our products or services; or
(v) we no longer provide products or services to you.
If we decide to respond to your removal request, we will also notify the entity receiving your personal data from us and request such entity to delete your personal data in a timely manner, unless required by laws and regulations or unless these entities having obtained your independent authorization.
When you delete your data in our services, we may not immediately delete corresponding data in our backup system, but we will delete such data when our backup system is updated.
(d) Change or revoke your consent
The completion of each business function requires certain basic personal data. You could grant or revoke your authorization consent at any time for the collection and use of the additionally collected personal data.
When you revoke your consent, we will no longer process your corresponding personal data. However, this decision to revoke your authorization will not affect previous personal data processing with your authorization.
If you do not wish to receive commercial advertisements we deliver, or wish that we can stop processing your personal data for marketing purposes, or request to grant or revoke your authorization consent, you may send an email to [ ].
(e) Constraints on automatic decision making from information systems
In certain business functions, we may make decisions solely based on non-manual automatic decision mechanisms including information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to ask for explanation and we will provide appropriate remedies.
(f) Responding to your above request
The exercising of the above rights is subject to certain exceptions that are intended to safeguard the public interest (e.g. the prevention or identification of crimes) and our interests (e.g. maintaining professional secrecy). Should you wish to exercise any of the above rights, we will check that you are entitled to do so and will usually respond within one month.
In principle, we do not charge on your reasonable request, however, for those repetitive or unreasonable requests, we may charge a fee as the case may be. We may reject those requests that unreasonably repeat, require excessive technical efforts (for example, requiring to develop new systems or fundamentally changing current practices), pose risks to others' legitimate rights, or are deeply impractical.
In the following situations, we will not be able to respond to your request:
(i) the request is related to the personal data controller's performance of obligations prescribed by laws and regulations;
(ii) the request is directly related to national security and national defense security;
(iii) the request is directly related to public security, public health and major public interest;
(iv) the request is directly related to criminal investigation, prosecution, judgment, judgment enforcement, etc.;
(v) the personal data controller has sufficient evidence proving the personal data subject’s subjective malice or abuse of rights;
(vi) responding to the request of the personal data subject will cause serious detriment to the legitimate rights of the personal data subject or other individual or organization;
(vii) the request involves any trade secret.
How we process children's personal data
For the children's personal data collected with consent of their parents or guardians, we will only use or disclose such data to the extent allowed by laws, expressly consented by their parents or guardians or necessary for the protection of the interests of the children.
Although local laws and customs have different definitions of children, we treat anyone under the age of 14 as a child.
How your personal data is transferred abroad
In principle, the personal data we collect and generate within the territory of the People's Republic of China will be stored in the territory of the People's Republic of China.
However, your personal data may be transferred to, accessed or processed by Arper Italy, and/or any external or third party service providers duly appointed by Arper Italy. In such cases and where applicable, your personal data will be protected under European Union’s Regulation (EU) 2016/679 (General Data Protection Regulation).
Your consent to the transfer of your personal data abroad will be required in accordance with the relevant applicable laws and regulations.
How to contact us
Email address: [ ]
Telephone: [ ]
Fax: [ ]
We usually will reply within one month.